Support
An AI agent across your Zendesk queues.
Connect Zendesk and an OpenHelm agent can run scheduled sweeps over your ticket queues: triaging and tagging, alerting on tickets drifting toward SLA breach, drafting responses for review, and reporting the trends hiding in a week of tickets.
What agents do with Zendesk. Recurring jobs, checked every run.
Scheduled ticket triage
Classify and tag incoming tickets by product area and severity on a recurring cadence, routing edge cases to a named human.
SLA-risk alerts
Watch open tickets against your SLA targets and alert the team lead while there is still time to respond, not after the breach.
Weekly trends report
Summarise ticket volume, drivers and sentiment shifts week over week into a data table and a short email for the product team.
Macro and reply drafting
Draft suggested replies for recurring issues, grounded in your help centre articles, attached as internal notes for agents to use or discard.
Connect Zendesk. A few minutes, once.
Connect Zendesk
Add Zendesk under Connections in the OpenHelm app and paste a scoped API key, or provision it programmatically with POST /v1/connections.
Describe the job in plain English
Tell OpenHelm what you want done and how often. It drafts a plan with a schedule, the tools it will use, and a clear definition of done.
Approve the plan
No job fires until you have reviewed the plan. Set the autonomy level to control whether writes execute directly or queue for your approval.
It runs, self-checks and reports
Runs execute in isolated cloud sandboxes on schedule. An independent evaluator scores each run against the goal, and results arrive as logs, emails or data-table rows.
Or provision it over the API (see the Connections API docs):
curl https://api.openhelm.ai/v1/connections \
-H "Authorization: Bearer oh_live_..." \
-H "Content-Type: application/json" \
-d '{ "name": "Zendesk", "type": "token", "secret": "<your Zendesk API key>" }'
# The secret is write-only: stored encrypted, injected only at run time.Questions
Can it work across brands or multiple queues?
Yes. Jobs are scoped by the views and queues you point them at, so one agent can run separate triage and reporting jobs per brand from the same connection.
How does OpenHelm connect to Zendesk?
With a scoped API key: create one in Zendesk, paste it into Connections in the OpenHelm app, or provision it programmatically with POST /v1/connections. The key is stored encrypted and injected only at run time inside an isolated sandbox, and you can rotate or delete it whenever you like.
Can the jobs run on a schedule without me?
Yes, that is the point. Jobs run once, on an interval, or on a cron expression. A scheduler fires them, a watchdog times out anything hung, and a separate evaluator checks each run actually advanced the goal. You approve the plan before anything runs for the first time.
Is my Zendesk data safe?
Each run executes in an isolated cloud sandbox with scoped, revocable credentials and no middle-layer copy of your data. Every action is logged per run, results come back with evidence, and the agent never fabricates data it could not verify.
More in Support
Give your product a team that never clocks off.
Start free in the browser, or run it on your Mac with your own Claude Code or Codex plan.